More than ten years building experience across warehouse execution, customer service, implementations, financial control, critical healthcare operations, people leadership and customer governance.
I did not move away from operations. I kept adding perspectives to it: customer, projects, finance, leadership and governance.
Returns and physical flow.
Transport planning and service recovery.
Implementations, analytics and process design.
Contracts, P&L, billing and audits.
Critical healthcare operations.
People, networks, systems and service.
Account stabilization and governance.
This public version intentionally keeps customer names, internal metrics, documents and commercially sensitive detail offline.
Designed a structured audit approach connecting contractual agreements, account economics, warehouse and transport billing, findings and ownership.
Supported an early reusable healthcare packaging flow connecting preparation, movement, return, cleaning and reuse.
Work performed during the period in which UPS Healthcare was developing the foundations of its wider European reusable packaging capability.
UPS public context ↗Helped establish operating, escalation and reporting processes for critical and time-sensitive healthcare shipments.
Supported early Netherlands final-mile setup and later implementation work as the model developed toward a wider European network.
My contribution covered operational readiness, process definition, service documentation and supporting system/billing logic.
UPS Cold Chain Ground ↗Stepped into complex customer situations where complaints, operational actions and ownership needed a clearer governance rhythm.
Supported cross-functional work connecting operational reality with account health, revenue leakage and growth analysis.
Husband, father of two and usually busy with something. I enjoy technology, fixing or improving things around the house and understanding how things work. I have also spent around two years living in South Africa, so home has not always meant the Netherlands.
Stichting Bewegingscentrum Shambhala
2014-Present
Long-term volunteer board involvement with a non-profit foundation focused on accessible sport, resilience, confidence and personal development.
Visit Shambhala ↗Warehouse execution, customer requirements, projects, finance, systems, people and governance. Detailed CVs and supporting material are shared directly rather than published openly.